Shipping and Returns

SHIPPING:

Postage costs are calculated on the weight of your order. 

Any postage overcharges more than £2 will be refunded after dispatch. 

Please read the information below carefully, as changes to postal services cannot be made after an order is placed. By placing an order you are agreeing with the terms below.

UK:

 Royal Mail 1st Class: £3.00    2nd Class £2.50

EUROPE:

International Tracked/Tracked & Signed Prices from:  £8.50 - With end to end tracking and insurance. Delivered in 3-10 Days.

International Standard Prices From:  £4.50- NO TRACKING OR INSURANCE. Delivery can take up to 6 weeks (Please note: I will not be held responsible for any lost/damaged parcels sent with this service, I would highly recommend using the International Tracked & Signed service.)

EVERYWHERE ELSE:

International Tracked/Tracked & Signed Prices from:   £9.50 - With end to end tracking and insurance. Delivered in 3-10 Days.

International Standard Prices From:   £5.50 - NO TRACKING OR INSURANCE.  Delivery can take up to 6 weeks.(Please note: I will not be held responsible for any lost/damaged parcels sent with this service, I would highly recommend using the International Tracked & Signed service.)

  • Postage cost are calculated on weight and all charges are shown at checkout
  • Customers who choose to use international standard delivery do so at their own risk, We are NOT able to offer compensation should something happen to your parcel. By placing an order you are agreeing with these terms.
  • Parcels sent with tracking may require a signature on delivery (depending on destination) 
  • In stock items will ship within 1-3 Working days of cleared payment
  • Please see individual listings for processing times of pre-orders and dyed to order items.
  • International orders can sometimes take a few weeks to arrive.
   



RETURNS:

Please contact me contact@londonhouseyarns.co.uk if you wish to cancel an order or return your order. 

You may return an item within 14 days of delivery provided it is unused and in it's original packaging. You are responsible for return delivery costs, please use a tracked service and obtain proof of postage.

Items returned from outside the EU must be clearly marked "Returned Merchandise" & "Returning to Country of Origin".

Refunds will be issued within 14 days of the item(s) being returned to me in the original condition. Postage will only be refunded if I am at fault.

YOUR RIGHT TO CANCEL:

You have the right to cancel your order at any point up until you receive your dispatch notice, this does not apply to custom orders.